Legal notice
Seller
ARCELF Co., Ltd.
Representative
Yukari Murakami
Address
YY Building Yoyogi-Uehara Daiichi 2F, 1-35-9 Uehara, Shibuya, Tokyo 151-0064 Japan
Telephone
Please contact us at info@arcelf.com.
Our telephone number will be disclosed without delay upon request.
Email
info@arcelf.com
Price
The price displayed on each product page (including consumption tax).
For international orders, prices are displayed in your local currency.
Additional Fees
・Domestic shipping (Japan): Free
・International shipping: Free for orders of ¥150,000 or more (approximate equivalent in your local currency). A shipping fee applies to orders below this amount and will be shown at checkout.
・Customs duties and import taxes: Payable by the customer
・Shipping for resizing or exchange: Covered by ARCELF within Japan (payable by the customer for international orders)
・Second and subsequent resizing: Quoted individually
Payment Methods
Credit cards (Visa / Mastercard / JCB / American Express)
Shop Pay / Apple Pay / Google Pay
Payment in full only. For installment options, please contact your credit card company.
Please use a credit card registered in the name of the person placing the order.
Payment Timing
Payment is processed at the time of order.
Delivery
Orders are shipped within 1 to 1.5 months after confirmation. Each piece is handcrafted individually by Japanese artisans, which requires time.
Shipping Method
Domestic orders are delivered by Yamato Transport.
For security reasons, delivery to parcel lockers is not available.
One delivery address per order.
Cancellation
Orders cannot be cancelled once confirmed.
Custom orders with special specifications, such as K10 or platinum, cannot be cancelled, returned, or refunded once production has begun.
If a parcel is returned to us due to prolonged absence or refusal of receipt, we may charge the round-trip shipping and packaging costs.
Returns and Refunds
Due to the nature of our products, returns and refunds for customer convenience are not accepted.
Returns are also not accepted in the following cases:
・The item differs from your expectation, appears different from screen colours, or does not fit
・The item is returned without prior notice
・Accessories or packaging are damaged, soiled, or missing
・The item has been worn, altered, or cleaned
・The item is otherwise deemed unsuitable for resale
Resizing
For items that can be resized, we offer one complimentary resizing within one year of delivery. In this case, round-trip shipping within Japan is covered by ARCELF.
Subsequent resizing is charged and quoted individually, and round-trip shipping is payable by the customer.
Resizing is generally possible within approximately two sizes up or down. As this varies by design and material, please contact info@arcelf.com for details.
Size Exchange
For items that cannot be resized, we will remake the piece. Requests must be made within one week of delivery. The standard production period (1 to 1.5 months) applies.
Round-trip shipping within Japan is covered by ARCELF.
Defective or Incorrect Items
If your item is defective or differs from your order, please contact info@arcelf.com within one week of delivery. We will exchange or refund the item at our expense.
For one-of-a-kind pieces, we will repair the item. If repair is not possible, we will offer a return and refund.
Refunds
Refunds are issued via the original payment method, processed after the returned item has been received and inspected.