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Shopping Guide

Information about shopping with ARCELF, from placing your order through delivery.

For product care, warranty coverage, resizing, repairs, and maintenance after purchase, please refer to our Customer Service page.

Orders

All ARCELF jewelry can be purchased through the official ARCELF online store.

All ARCELF jewelry is made to order. Once your order has been confirmed, each piece is individually crafted in Japan by skilled artisans.

Production times vary by product. Please check the estimated delivery time shown on each product page before placing your order.

If you order multiple items, they will generally be shipped together once all items are ready.

After completing your order, an order confirmation email will be sent automatically to your registered email address. If you do not receive it, please check your spam or junk folder and make sure you can receive emails from “@arcelf.com” before contacting us.

Payment

The following payment methods are available:

  • Credit cards（VISA / Mastercard / American Express / JCB）
  • Shop Pay
  • Apple Pay
  • Google Pay

Please use a credit card issued in the name of the purchaser.

For international orders, payment may be made in supported local currencies, including USD, EUR, and GBP. The displayed currency will automatically change according to your region.

Shipping

Shipping within Japan

Orders within Japan are shipped via Yamato Transport.

Domestic shipping within Japan is complimentary.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

International Shipping

International orders are shipped via DHL Express.

Orders of €1,300 or more (or the equivalent in other currencies) qualify for complimentary shipping. For orders below this amount, shipping fees apply and will be displayed at checkout. Actual amounts may vary depending on exchange rates.

Any applicable customs duties and import taxes are the responsibility of the customer and are calculated and collected at checkout.

Please note that, depending on the import regulations of the destination country or region, we may not be able to ship certain products containing precious metals. If this applies to your order, we will contact you by email after your order has been placed.

Packaging & Gifts

All jewelry is delivered in an original ARCELF box.

The following items are included in the package:

  • Brand Book
    An introduction to the world of ARCELF, as well as the Japanese craftsmanship and artisanal processes behind our jewelry.

  • Warranty Card
    Information regarding the warranty for your purchased piece. For detailed care instructions, warranty coverage, repairs, and maintenance, please access the Customer Service page via the QR code printed on the card.

To reduce unnecessary paper use and protect your personal information, we do not include a printed invoice or packing slip. Please refer to your order confirmation email for details of your purchase.

Sending an Order as a Gift

When sending an order directly to a gift recipient, no documents showing the purchase price will be included in the package.

When placing your order, please enter the purchaser’s information under “Billing Address” and the recipient’s information under “Shipping Address.”

At this time, we do not offer message cards or additional gift wrapping. Thank you for your understanding.

Cancellations, Returns & Exchanges

All ARCELF jewelry is made to order and individually crafted by artisans specifically for each order.

For this reason, we are unable to accept cancellations after an order has been confirmed, or returns and exchanges due to customer preference.

Before placing your order, please carefully review the size, materials, specifications, and estimated production time shown on each product page.

The following are not considered grounds for return or exchange due to product defect:

  • Differences between the product and the customer’s personal expectations or impression
  • Differences in color between the product shown on screen and the actual piece due to monitor or display settings
  • Incorrect size selection
  • Individual variations in color, pattern, shape, texture, or finish resulting from natural materials or hand craftsmanship, including lacquer, textiles, and natural stones
  • Inclusions or natural variations in color found in natural stones
  • Scratches, wear, discoloration, or changes in luster and texture resulting from use
  • Other changes resulting from the inherent characteristics of the materials or natural aging

For eligible ring designs, resizing services may be available after purchase. Please refer to Customer Service for details.

Defective or Incorrect Items

If your item arrives damaged or defective, or if you receive an item that differs from your order, please contact us at info@arcelf.com within 7 days of delivery.

After reviewing the condition of the item, we will provide an appropriate solution, such as repair or replacement. ARCELF will cover the shipping costs required for this service.

If repair or replacement is not possible, we will offer a return and refund.

For one-of-a-kind pieces, we will first assess whether repair is possible. If the item cannot be repaired, we will offer a return and refund.

For further details regarding warranty coverage, please refer to Customer Service.

Ring Sizes

The fit of a ring may vary depending on its shape, width, and design.

ARCELF ring sizes are indicated according to the Japanese sizing system. Please review the size information and size guide shown on each product page before placing your order.

If you are unsure about your size, please feel free to contact us at info@arcelf.com before ordering.

Depending on the structure or design, some rings cannot be resized after purchase. Please check each product page for resizing eligibility.

For after-sales services such as resizing or remaking a piece in another size, please refer to Customer Service.

Material Changes & Special Orders

Selected pieces may be available in alternative precious metals such as K10 gold, K18 gold, or platinum.

Availability varies depending on the product.

As precious-metal prices fluctuate with the market, prices for special orders will be quoted individually at the time of inquiry.

Quotes are valid for two weeks from the date of issue.

Production times for pieces made in alternative materials may differ from those of standard products. The estimated production time will be provided together with the quotation.

To make an inquiry, please contact info@arcelf.com with the product name, your preferred material, and, for rings, your desired size.

Customer Service

ARCELF offers warranty coverage and after-sales services to help you enjoy your jewelry for many years to come.

Please visit Customer Service for detailed information on:

  • Product warranty
  • Care and handling by material
  • Ring resizing
  • Cleaning and refinishing
  • Replating
  • Chain and hardware repairs
  • Stone setting and replacement
  • Repair of lacquer and textile elements
  • Other repairs and maintenance

Contact

If you have any questions regarding your order or our products, please feel free to contact us.

Email
info@arcelf.com

Business Hours
Weekdays, 9:00 AM–6:00 PM
Japan Standard Time / excluding weekends and Japanese public holidays

We generally respond within 2–3 business days.

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