Shipping policy

Production and Dispatch

All ARCELF jewelry is made to order. Orders are dispatched within 1 to 1.5 months of confirmation. Each piece is crafted individually by Japanese artisans, which requires time.

If you order multiple items, all pieces will be shipped together once every item is ready.

Once dispatched, we will send you a tracking number by email.

Domestic Orders (Japan)

Orders within Japan are delivered by Yamato Transport, with free shipping nationwide.

For security reasons, we do not deliver to parcel lockers. We may also decline delivery to addresses other than your home, such as hotels or workplaces.

If a parcel is returned to us due to prolonged absence, we will resend it on a cash-on-delivery basis.

  • If you wish to have a domestic order forwarded overseas, please contact info@arcelf.com before or after placing your order.
  • If you wish to collect your parcel at a Yamato service centre, please send the details of your preferred location to info@arcelf.com.
  • One delivery address per order. For multiple destinations, please place separate orders.

International Orders

For international orders, prices are displayed in your local currency.

Orders of €1,200 / US$1,400 or more qualify for free shipping. For orders below this amount, a shipping fee applies and will be shown at checkout.

All duties and import taxes are included in your payment at checkout. You will not be charged any additional fees upon delivery.

Once shipped, your order will arrive within approximately 3–5 business days.

Please note that due to customs regulations in certain countries, we may be unable to ship precious metal products to some destinations. In such cases, we will contact you by email after your order is placed.

The shipping carrier (DHL Express, etc.) may vary depending on your delivery address. Please note that carrier requests cannot be accommodated.

Delivery Date and Time

Due to system limitations, delivery dates and times cannot be specified at the time of ordering. If you have a preferred delivery window, please contact info@arcelf.com after placing your order.

  • Available time slots vary by destination.
  • Even when a delivery time is requested, arrival may be delayed due to traffic, weather, or carrier conditions.
  • Time specification may be unavailable in certain regions, including Okinawa and remote islands.

Packaging

All jewelry is delivered in an original ARCELF box.

In consideration of the environment and the protection of your personal information, we do not include a paper invoice. Please refer to the order confirmation email we send you.

The outer shipping box bears no ARCELF branding. The sender indicated on the shipping label will be "ARCELF."

Gifts

Every piece arrives in an original ARCELF box, ready to be given as a gift. We therefore do not offer additional gift wrapping.

In consideration of the environment, we do not include message cards.

If you would like your order delivered directly to the recipient, please enter your own details under "Billing address" and the recipient's details under "Shipping address." No invoice or receipt showing the price will be included.