Legal notice

Seller
ARCELF Co., Ltd.

Representative
Yukari Murakami (née Fujii)

Address
YY Building Yoyogi-Uehara Daiichi 2F, 1-35-9 Uehara, Shibuya, Tokyo 151-0064 Japan

Telephone
Please contact us at info@arcelf.com.
Our telephone number will be disclosed without delay upon request.

Price
The price displayed on each product page (including consumption tax).
For international orders, prices are displayed in your local currency.

Additional Fees
・Domestic shipping (Japan): Free.
・International shipping: Complimentary for orders of €1,300 or more (or the equivalent in other currencies). For orders below this amount, shipping fees apply and will be displayed at checkout. Actual amounts may vary depending on exchange rates.
・Customs duties and import taxes: Any applicable duties and taxes are the responsibility of the customer, regardless of order value, and are calculated and collected at checkout.
・Shipping for resizing or size exchanges: Both-way shipping costs are the responsibility of the customer.
・Resizing requested after 7 days of delivery, subsequent resizing, or adjustments beyond two Japanese ring sizes larger or smaller: From JPY 5,500 (tax included), quoted individually in advance.
・Remaking items that cannot be resized: Available upon assessment for an additional fee, quoted individually in advance.

Payment Methods
Credit cards (Visa / Mastercard / JCB / American Express)
Shop Pay / Apple Pay / Google Pay
Payment in full only. For installment options, please contact your credit card company.
Please use a credit card registered in the name of the person placing the order.

Payment Timing
Payment is processed at the time of order.

Delivery
Orders are shipped within 1 to 1.5 months after confirmation. Each piece is handcrafted individually by Japanese artisans, which requires time.

Shipping Method
Domestic orders are delivered by Yamato Transport. International orders are delivered by DHL Express.
For security reasons, delivery to parcel lockers is not available.
One delivery address per order.

Cancellation
Orders cannot be cancelled once confirmed.
Custom orders with special specifications, such as K10 or K18 platinum, cannot be cancelled, returned, or refunded once production has begun.
If a parcel is returned to us due to prolonged absence or refusal of receipt, we may charge the round-trip shipping and packaging costs.

Returns and Refunds
Due to the nature of our products, returns and refunds for customer convenience are not accepted.
Returns are also not accepted in the following cases:
・The item differs from your expectation, appears different from screen colours, or does not fit
・The item is returned without prior notice
・Accessories or packaging are damaged, soiled, or missing
・The item has been worn, altered, or cleaned
・The item is otherwise deemed unsuitable for resale

Resizing

For rings eligible for resizing, the first adjustment of up to two Japanese ring sizes larger or smaller is complimentary if requested within 7 days of delivery.

Resizing requests made after this period, subsequent adjustments, or resizing beyond this range are subject to a fee starting from JPY 5,500 (tax included). Costs will be quoted individually in advance, depending on the materials, design, and extent of the adjustment.

Shipping costs both ways are the responsibility of the customer. For international resizing requests, please contact info@arcelf.com.

Please note that certain designs cannot be resized due to their structure or design. Refer to the individual product page for details.

Remaking for a Different Size

For pieces that cannot be resized, remaking the item in a different size may be possible.

Remaking is a paid service, with costs quoted individually based on the materials, design, and production requirements. Availability and pricing will be confirmed in advance.

The standard made-to-order production period of approximately 1 to 1.5 months applies. Shipping costs both ways are the responsibility of the customer.

There is no time limit for requesting a remake. Please contact info@arcelf.com to discuss the available options.

Defective or Incorrect Items
If your item is defective, damaged upon delivery, or differs from your order, please contact info@arcelf.com within 7 days of delivery.
We will arrange an appropriate remedy, such as repair or replacement, at our expense. If repair or replacement is not possible, we will offer a return and refund.
For one-of-a-kind pieces, we will first assess whether the item can be repaired. If repair is not possible, we will offer a return and refund.

Refunds
Refunds are issued via the original payment method, processed after the returned item has been received and inspected.